Bestsellers

Welcome. Here we have answers to the most frequently asked questions about our software.

Contact Information:

Address And Phone Number

Ohio Distinctive
6500 Fiesta Drive
Columbus, Ohio 43235
(614) 459-0453

View our Privacy Policy

Support Solutions

• Visit our contact page.

Instructions and Troubleshooting

• Accelerated 3D Graphics card
• Administrative Privileges
• Changing Printer Driver
• Compatibility Mode for Windows XP and Vista
• DXDiag Utility
• Finding Help or a Manual
• Increasing Virtual Memory
• Gift Orders/Send order to someone else
• Hardware Acceleration
• Installation Tips
• Temporarily turn off anti-virus programs
• Use MSCONFIG to turn off all background programs
• Music Button Does Not Function/Background Music Too Loud
• Other Operating Systems
• Print Screen Instructions
• Shipping Information
• Software License
• Some additional "plug-in" programs you may need to run your software:
• DirectX
• Macromedia Flash Player
• Shockwave Player
• QuickTime
• Tech Support for SPECIFIC TITLES
• Update Sound and Video Drivers
• WINDOWS Error Messages:
• 3MB of Free Virtual Memory Error
• 16-Bit Subsystem Error
• AutoExec.NT Error
• Corrupt Installation Media Error
• Could not initialize Direct3D Error
• Required .DLL file D3D8 was not found Error
• Sound Decompression Error
• WinG.DLL Error Message
• Vista:
• Advice for Vista Users
• Check to see if your Vista system is 32-bit or 64-bit