Before you begin to install software, restart your computer. If you have problems with the installation, try the following suggestions. We have found that anti-virus programs are the most likely culprit in bad software installations, but you can usually complete your installation by either temporarily disabling your anti-virus, or by using MSCONFIG, a Windows utility that allows you to temporarily turn off all of your background programs long enough to complete your installation. Please temporarily disengage from the Internet before disabling any anti-virus software.
I. Temporarily turn off anti-virus programs
To temporarily disable your anti-virus, look at the icons on the bottom right-hand corner of your screen, for anti-virus, instant messaging services, etc., you should temporarily close or "disable" those items by right-clicking on them, and choosing 'Exit,' 'Close,' or 'Disable' from the drop-down menu. These will all be restored once you reboot your computer. (If you have Norton's Internet Security, there are two programs to disable here - Norton Anti-virus, and Norton Internet Security). Or, to temporarily disable the latest Norton Internet Security program:
- Right-click on the yellow Norton icon on the system tray near the system clock.
- Choose "Open Norton Protection Center"
- Click on the "Norton Internet Security" tab.
- Click on "Settings."
- Click on the "Auto-Protect" line (this should be "on") then click to turn "off."
- Select the duration (15 minutes is OK).
- To re-enable Norton, repeat Steps 1 - 5, click on "Auto-Protect," and then choose "Turn on."
If you have McAfee Anti-virus: You should have an icon in the bottom right-hand corner of your screen which is for McAfee - probably a red square with an "M" in it. If you right-click on it, then go to "Virus Scan," then over to "Disable," and click on that, it will temporarily disable your anti-virus. (Don't forget to turn it back on!)
II. Next, if you use a screen saver, try turning that feature off:
- Right-click on an empty space on your desktop.
- Choose "Properties."
- Click the Screen Saver tab.
- Under Screen Savers, in the drop-down menu, choose "NONE."
III. Delete the contents of the Temp directory
A file in the Windows Temp directory may conflict with the files being used by the installation while it is being run. To fix this, delete the contents of the Temp directory, by clearing your TEMP directory. It is usually located in C:\WINDOWS\Temp. Delete the contents of the folder but not the folder itself.
After a software installation, it is always a good idea to restart your computer before trying the program.
II. Use MSCONFIG to turn off all background programs
Follow these instructions to temporarily disable all of the background programs on your computer - the purpose of this would be to determine if another program that you have running in the background on your computer is interfering with your software installation.
- Click on "Start" in your Windows taskbar, then "Run," then type in the following command: MSCONFIG.
- Click "OK." This launches the System Configuration Utility. (Stay within the General tab.)
- Click on "Selective Startup." Remove the checkmark from the box marked "Load startup group items."
- Click "Apply," then "Close."
- Restart the computer - you should see a System Configuration Utility screen - just click "OK," then "OK" again, and then choose "Exit Without Restart." Now try to install (or run) your program again.
Once you have tried the program, run MSCONFIG again (as described above), and re-check the "Normal Startup" button, click "Apply," then "Close." Restart your computer to restore these items.